Wise.io, which delivers predictive applications that transform how businesses engage with customers, today announced that Sean Rivers of Republic Wireless, a disruptive wireless carrier leveraging WiFi to lower consumer smartphone bills, was selected as a winner of the 2015 1to1 Media Customer Champion Awards. As Director of Operations Technology, Sean defines the tools, processes and policy to make customers happy. For four years, he has done this without a single contact center agent. Instead, he relies on the innovative use of technology — including initiatives focused on community, customer-to-customer ticketing and machine learning — to augment and accelerate human interaction.