An article by Jeff Erhardt, CEO, Wise.io
Analytics and algorithms have already transformed our world. Now they are about to do it again. The scientific use of data has revolutionized every aspect of life – from the way we make decisions in large scale corporations to the way we grow vegetables. But to get to this state, information and its analysis has evolved..
You already have your ear to the ground and eyes on the stats that drive customer loyalty. Hopefully you’re also carefully tracking negative feedback as indicators of bigger issues. While positive feedback validates that good choices are being made across the organization, falling service rankings, poor reviews or high complaint rates may be just the..
Wise.io customer, Sean Rivers, director of Operations Technology at Republic Wireless, profiled on what makes him a customer champion. Sean touches on how Machine Learning helps the internal triage team read and coordinate every request so they can adequately prioritize the influx of tickets and make suggestions as to which tickets might benefit from an Expert Customer’s insight.
Wise.io, which delivers predictive applications that transform how businesses engage with customers, today announced that Sean Rivers of Republic Wireless, a disruptive wireless carrier leveraging WiFi to lower consumer smartphone bills, was selected as a winner of the 2015 1to1 Media Customer Champion Awards. As Director of Operations Technology, Sean defines the tools, processes and policy to..
From live chat to machine learning, these six trends will revolutionize customer service as we know it throughout the coming year.
Wise Response Selected for Exceptional Innovation; Uses Advanced Machine Learning Technology to Improve Customer Experience.
Powered by machine learning, Wise Auto Response frees up agent time, boosting productivity, accelerating response time and improving the customer experience.
Wise.io, a startup that brings machine learning smarts to cloud software, is announcing today the launch of a new feature called Auto Response. The idea is to make customer support teams more efficient — by generating and sending automated replies to customers’ inquiries.
Wise.io, a provider of machine learning applications to help enterprises provide better customer experiences, today launched Wise Auto Response, an intelligent auto reply functionality for customer support organizations